Retail giant Bunnings has breached privacy laws by using facial recognition technology on its customers, according to a landmark finding by the Privacy Commissioner.
Today's decision is the result of a two-year investigation by the regulator.
"Individuals who entered the relevant Bunnings stores at the time would not have been aware that facial recognition technology was in use and especially that their sensitive information was being collected, even if briefly," Australian Privacy Commissioner Carly Kind said.
The case is expected to have major implications for how Australian businesses use the technology in future.
"Facial recognition technology, and the surveillance it enables, has emerged as one of the most ethically challenging new technologies," Commissioner Kind said.
The Privacy Commissioner found Bunnings interfered with the privacy of hundreds of thousands of customers across at least 62 of its New South Wales and Victorian stores, between November 6, 2018 and November 30, 2021.
The regulator said Bunnings did not gain proper consent to use the technology on them.
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