Commonwealth Bank CEO Matt Comyn has put a positive spin on the influence of AI, predicting it would improve productivity in Australia's economy while creating new jobs.
Speaking to the ABC's Alicia Barry after the nation's largest bank reported a 6% lift in cash earnings to $5.45bn for the six months to December 31, Mr Comyn says AI is already helping the bank better serve customers.
"I think the potential is there for [AI] to provide both improvements to productivity, improving across a range of different industries the service experience," he said.
"I think it will create new jobs. [But] I think at times it will cause concern in different parts of the community."
On the back of the CBA's strong results, shareholders will receive an interim dividend of of $2.35 per share, fully franked — up 4% from a year ago.
"We did see a pick-up in credit growth over the course of that year ... now, of, course, that's before the latest inflation reading and the latest interest rate hike," Mr Comyn said.
"So, you know, we saw a stronger credit growth last year in home loans, sort of 7%, more than 10% in business lending. And, of course, house prices were up again last year.
"We do think there'll be a slight moderation in terms of housing credit growth."
He added that he thought Australia's economy was in good shape, although inflation remained a concern.
"The labor market is still very strong, so unemployment is at very low levels. It is important, of course, that inflation is reduced. I think inflation hurts everyone, particularly lower-income Australians," he said.
"And so, unfortunately, it does look like there'll probably be one more rate hike, but as I said, we're hoping that that will be the last of it."
CBA's business lending volumes grew 6% in the six months, also ahead of system growth.
Household deposit volumes were up 7.5%, with CBA holding a 27% market share.